Refund and Return Policy for Glaglasni Sports Equipment

Refund and Return Policy for Glaglasni Sports Equipment

Effective Date: January 9, 2025

At Glaglasni Sports Equipment, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our Refund and Return Policy provides clear guidelines for returning items and obtaining refunds.

1. Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • Products must be in unused, original condition, with all packaging, tags, and accessories intact.
  • Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.
  • Clearance or final sale items.
  • Products damaged due to misuse or improper handling.

3. Return Process

To initiate a return:

  1. Contact our customer support at info@glaglasni.com or call (718) 386-2855 with your order details.
  2. Once your return is approved, you will receive a Return Authorization Number (RAN) and shipping instructions.
  3. Pack the item securely and include the RAN inside the package.
  4. Ship the item to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error by Glaglasni.

4. Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
  • You will receive an email confirmation once the refund has been processed.

5. Exchanges

We offer exchanges for defective or incorrect items. If you wish to exchange a product:

  1. Follow the return process mentioned above.
  2. Indicate the desired replacement item when contacting customer support.
  3. Replacement items will be shipped once the original item is received and inspected.

6. Defective or Damaged Products

If you receive a defective or damaged item:

  • Notify us within 7 days of delivery by emailing info@glaglasni.com or calling (718) 386-2855.
  • Provide a description of the issue and include photos if possible.
  • Glaglasni will cover the return shipping cost and provide a replacement or refund for the defective item.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card company, as processing times may vary.
  2. Contact our customer support team for assistance.

8. Contact Us

For any questions or concerns regarding refunds and returns, please contact:

  • Email: info@glaglasni.com
  • Phone: (718) 386-2855
  • Address: 6445 Catalpa Ave, Ridgewood, NY, 11385